Terms of Service

These terms apply to your use of the Sales Scout website and platform and to our research services, provided by Sales Scout ("we", "us"). By creating an account or using the service you agree to them. If you use Sales Scout for an organisation, you confirm you may accept these terms on its behalf.

A signed proposal or order for done-for-you research (covering scope, volume, fees and timing) forms part of this agreement. If it conflicts with these terms, the proposal wins for that engagement.

Sales Scout researches and qualifies businesses that may need what you sell. It identifies relevant roles and published contacts, explains its reasoning with sources, and drafts outreach for you to review.

We may improve or change features over time. We'll give reasonable notice of changes that materially reduce what you've paid for.

• Keep your login details secure, and tell us promptly about any unauthorised use.
• Provide accurate information and keep it up to date.
• Access may be by invitation. Administrators may set how much AI usage is included with an account.

You agree not to:

• Break any law, including data-protection, anti-spam and direct-marketing laws, when acting on research from Sales Scout.
• Use Sales Scout for consumer marketing, harassment or discrimination.
• Upload content you don't have the right to use.
• Try to access other clients' data, bypass security or usage limits, or overload the service.
• Scrape, resell or reverse-engineer the platform.

Sales Scout never contacts anyone on your behalf. You decide whether, how and when to contact a business, and you are responsible for the messages you send and for complying with the laws that apply to them.

Research is drawn from public sources and AI analysis. It is labelled to show what is confirmed, inferred, suggested or unknown, and every fact links to its source. Public information can be incomplete or out of date, so please check anything important before relying on it.

We don't guarantee meetings, sales or other commercial results. For done-for-you work, our commitment is that every lead we deliver is a real company, assessed for relevance, with the evidence shown.

You own the information you add and the research delivered to you. You give us permission to process it only to provide and improve the service for you, as described in our Privacy Policy. We don't use one client's data to serve another.

You can export your data at any time in standard formats.

Sales Scout relies on providers such as Anthropic (AI) and Render (hosting). If you connect your own Anthropic API key, Anthropic bills you directly for that usage under your own agreement with it.

Fees for research services and platform access are set out in your proposal or order. Unless it says otherwise, invoices are due within 14 days, and fees exclude applicable taxes. We may suspend the service for invoices that are significantly overdue, after giving notice.

We own the Sales Scout platform, software, design and brand. These terms give you a right to use it, not ownership of it.

Each of us will keep the other's non-public business information confidential and use it only for this agreement, except where disclosure is required by law.

The service is provided with reasonable skill and care. Beyond that, and to the extent the law allows, it is provided without other warranties.

Neither of us is liable for indirect or consequential loss, or for lost profits or opportunities. Our total liability under this agreement is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot legally be limited.

You can close your account at any time by emailing us. Either of us may end the agreement for a serious breach that isn't fixed within 14 days of notice. We may suspend access immediately if needed to protect the service or other clients. Fixed-term engagements end as set out in your proposal.

After closure, you can request an export of your data for 30 days, after which we delete it as described in our Privacy Policy.

These terms are governed by the laws of the Republic of South Africa. Disputes will be dealt with by the courts of that jurisdiction, unless the law where you are based gives you other rights.

We may update these terms. We'll show the date of the latest version and give account holders at least 30 days' notice of material changes.